Delivering Excellence in Insurance Claims Handling
At AXA XL, we aim to be a world-class provider of global claims management solutions. Our solid reputation for claims handling is important to us and we invest in maintaining it. That means positioning the claims function at the heart of our organization.
We understand that there's more to effective claims handling than the technicalities, the disruption to business needs prompt resolution too. That's why our approach to claims is based on understanding the requirements of our clients.
Managing your claim efficiently and fairly is a crucial part of the service we provide to our producers and clients. Knowing our claims handlers are well versed in dealing with losses involving a myriad of coverages, enables you to feel confident that your claim is resolved swiftly and fairly when a disaster strikes, giving you peace of mind. With the goal of promptly resolving your claim, XL Insurance (China) Company Limited has the claims resources and strong financial strength to be able to pay claims and to quickly restore your business operations to protect policyholder's value. We are proud of the service and value we deliver to our customers through our claims services in China.
Our approach to claims is based on an in-depth understanding of your needs and delivering on our commitments. We strive to provide you with:
• World-class global claims management solutions
• A global claims network able to respond anywhere in the world
• Tailored claims management solutions to meet your specific needs including detailed and
meaningful management information
• A claims team dedicated to service excellence
• A consistent approach with documented claims procedures and consistency of process
• An IT infrastructure to ensure accurate and consistent data quality